Shopify Platform Status: How It Works
This page helps you quickly understand whether Shopify’s core systems are healthy right now. It mirrors Shopify’s public status so you can separate platform-wide issues from your store-specific issues.t all.
What you’ll see
We group the platform into service areas and show the current status for each:
API & Mobile
Admin
Checkout
Oxygen (Shopify's hosting for Hydrogen storefronts)
Point of Sale (POS)
Reports & Dashboards
Storefront
Support
Third-party services (payments, CDN, etc., as reported by Shopify)
Each area displays a colored badge and a short label. Common status labels:
Operational — Everything is working as expected.
Degraded performance — Slowdowns or intermittent errors.
Partial outage — Some features in the area are unavailable.
Major outage — The area is broadly unavailable.
Maintenance — Scheduled work that may affect availability.
Tip: Click any affected area to open the latest incident details in a new tab.
Where the data comes from
We group the platform into service areas and show the current status for each:
The page reads Shopify’s official status feed.
Shoptest does not alter or re-interpret Shopify’s status—what you see here is what Shopify reports.
The view auto‑refreshes periodically so you don’t need to reload the page during an incident.
If Shopify hasn’t published an incident yet, this page will still show Operational. For real‑time store monitoring (your theme, pages, add‑to‑cart, etc.), use Shoptest’s own monitors.
Alerts (optional)
If you turn on notifications in Shoptest, we can alert your team when Shopify reports a change that could impact you (e.g., Checkout → Partial/Major Outage).
Channels: Email
Scope: You can keep alerts broad (any platform incident) or focus on critical areas like Checkout and Storefront.
Noise control: We suppress duplicate pings while the same incident is active.
Configure alerts in Settings → Emails. You can adjust recipients per workspace.
How to use it during an incident
If you turn on notifications in Shoptest, we can alert your team when Shopify reports a change that could impact you (e.g., Checkout → Partial/Major Outage).
Confirm scope: If Shopify shows Storefront: Partial outage, prioritize customer‑facing checks (homepage, PDPs, checkout start).
Pause non‑critical changes: Avoid theme publishes or app installs until status returns to Operational.
Communicate: Let your support and marketing teams know there’s a platform issue to reduce ticket volume and ad waste.
Watch for resolution: Status will update as Shopify posts new notes; Shoptest will refresh automatically.
FAQ
Known limitations
We depend on Shopify’s status feed; undisclosed or early incidents may not appear immediately.
Service area names can change; we follow Shopify’s current terminology.
Third‑party components are listed only when Shopify publishes them.
Good to know
Use this page alongside your Shoptest monitors to quickly decide if you should escalate to Shopify or debug your store.